Old Version
BASIC SKILLS
Basic Skill refers to skills that are essential for the person to be able to be fit into the job.
code Title
4419-08
Effective communication skills with colleagues, industry players, and the public.
4419-08
Decision-making ability.
4419-08
Ability to use computer software.
4419-10
Skilled in interethnic relations.
4419-10
Ability to act as a mediator in conflict resolution.
4419-10
Ability to engage with communities in various situations.
4419-10
Willingness to work outside office hours.
4419-11
Ability to understand and provide guidance to clients.
4419-11
Ability to carry out social and community work.
4419-11
Ability to communicate and interact effectively with various target groups.
4419-11
Ability to establish networking and collaboration with other agencies.
5111-01
Strong interpersonal and communication skills, including multilingual ability, to engage effectively with passengers.
5111-01
Service orientation with active listening to understand and respond to passenger needs.
5111-01
Ability to remain calm, composed, and adaptable in routine and emergency situations.
5111-01
Teamwork and coordination skills to work effectively with other crew members.
5111-01
Problem-solving skills to manage in-flight issues and operational challenges.
5111-02
Physical fitness and stamina to carry out manual and outdoor tasks.
5111-02
Clear communication and interpersonal skills to interact with crew members and passengers.
5111-02
Ability to follow instructions and respond appropriately to passengers’ needs.
5111-02
Basic understanding of safety requirements and emergency procedures.
5111-02
Flexibility to work irregular hours, including early mornings and weekends.
5111-03
Strong communication and interpersonal skills to liaise with travellers and service providers.
5111-03
Ability to organise travel arrangements and manage time effectively.
5111-03
Active listening skills to understand and respond to traveller requirements.
5111-03
Attention to detail to ensure accuracy in travel documentation and bookings.
5111-03
Ability to work under pressure and resolve routine travel-related issues efficiently.
5112-01
Good communication and interpersonal skills to interact with passengers effectively.
5112-01
Ability to manage conflicts calmly and professionally in public settings.
5112-01
Active listening skills to understand passenger needs and issues clearly.
5112-01
Attention to detail and basic numeracy for accurate ticket and fare checking.

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