Old Version
BASIC SKILLS
Basic Skill refers to skills that are essential for the person to be able to be fit into the job.
code Title
4224-04
Problem-solving and decision-making skills to resolve booking and operational issues promptly.
4224-04
Service orientation to meet customer needs and maintain service quality.
4224-04
Organisational and administrative skills to manage reservations, records, and related documentation.
4224-05
Leadership and team coordination to supervise and guide concierge staff.
4224-05
Strong interpersonal and communication skills, including multilingual communication.
4224-05
Organisational and time management skills to ensure smooth daily operations.
4224-05
Discretion and professionalism in handling guest information and requests.
4224-05
Service orientation with a focus on customer satisfaction and service excellence.
4224-06
Good verbal and written communication skills, including multilingual ability, to interact clearly with customers.
4224-06
Customer service orientation with active listening and clear speaking.
4224-06
Basic computer literacy for reservations processing and accurate data entry.
4224-06
Organisational skills, including time management and ability to multitask in a fast-paced environment.
4224-06
Attention to detail to ensure accuracy in bookings and customer information.
4225-01
Effective verbal and written communication skills, including multilingual capability.
4225-01
Active listening and interpersonal skills when dealing with enquiries or complaints.
4225-01
Basic computer proficiency, including data entry and use of office software.
4225-01
Attention to detail and accuracy in handling information and records.
4225-01
Organisational and time management skills to manage tasks efficiently.
4226-01
Strong verbal communication and interpersonal skills, including active listening, speaking and basic writing.
4226-01
Ability to follow interview protocols, instructions and structured guidelines accurately.
4226-01
Attention to detail to ensure accurate data collection, recording and data entry.
4226-01
Basic computer literacy for data entry, handling and simple data management tasks.
4226-01
Good time management and organisational skills to meet survey schedules and deadlines.
4229-01
Strong communication and interpersonal skills to interact clearly with clients and colleagues.
4229-01
High attention to detail to ensure accuracy in eligibility assessment and documentation.
4229-01
Good organisational skills to manage records and multiple cases effectively.
4229-01
Basic clerical and administrative skills for processing forms and maintaining files.
4229-01
Proficiency in basic computer applications for data entry and routine office tasks.
4311-01
Strong organisational and time management skills to manage auction-related tasks efficiently.
4311-01
Attention to detail to ensure accuracy in records, documentation, and transactions.

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