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BASIC SKILLS
Basic Skill refers to skills that are essential for the person to be able to be fit into the job.
code Title
4222-02
Ability to use basic computer systems, including CRM tools, for accurate data entry and record management.
4222-02
Good time management and multitasking skills to handle high call volumes in a fast-paced environment.
4222-02
Problem-solving and critical thinking skills to resolve customer issues efficiently.
4222-03
Strong verbal and written communication skills, including active listening and clear comprehension.
4222-03
Customer service orientation, including the ability to interact politely and effectively with diverse users.
4222-03
Basic computer literacy, including use of office applications, email, and calendar systems.
4222-03
Attention to detail and ability to process information accurately.
4222-03
Organisational and time management skills to handle enquiries and tasks efficiently.
4223-01
Good verbal communication and active listening skills to interact clearly with customers.
4223-01
Basic technical aptitude and computer proficiency to operate telecommunication systems.
4223-01
Critical thinking and problem-solving skills to resolve service issues effectively.
4223-01
Attention to detail in handling calls, information, and system records.
4223-01
Ability to work under pressure and manage high call volumes efficiently.
4224-01
Excellent verbal communication and active listening skills to interact clearly and professionally with customers, including by telephone.
4224-01
Strong interpersonal and customer service skills with a service-oriented and patient approach.
4224-01
Good organisational skills and ability to multitask while managing front-desk and message-taking duties.
4224-01
Attention to detail in handling messages, records, and customer requests accurately.
4224-01
Time management and basic problem-solving skills to handle enquiries and resolve routine issues efficiently.
4224-02
Strong communication and interpersonal skills with a service-oriented approach, including active listening.
4224-02
Attention to detail to ensure accurate handling of patient information and administrative tasks.
4224-02
Basic computer literacy to manage records, appointments, and routine administrative work.
4224-02
Ability to handle confidential information with discretion and professionalism.
4224-02
Ability to communicate with diverse patient populations, including through multilingual skills where required.
4224-03
Excellent verbal communication and interpersonal skills, including multilingual capability.
4224-03
Strong customer service orientation with professionalism and cultural awareness when dealing with guests.
4224-03
Active listening and clear speaking to understand guest needs and respond appropriately.
4224-03
Ability to manage time effectively and multitask in a fast-paced service environment.
4224-03
Basic numeracy and computer skills to handle reservations, payments, and routine administrative tasks.
4224-04
Leadership and team management to supervise and support reservation staff.
4224-04
Effective verbal and interpersonal communication for internal coordination and customer interaction.

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