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BASIC SKILLS
Basic Skill refers to skills that are essential for the person to be able to be fit into the job.
code Title
4211-02
Clear verbal communication and active listening skills when dealing with customers.
4211-02
Basic computer literacy to operate exchange systems and prepare routine reports.
4211-02
Ability to remain calm, organised, and efficient when handling multiple transactions under pressure.
4211-03
Good communication and interpersonal skills with a strong customer service orientation.
4211-03
Active listening and basic problem-solving skills to handle customer enquiries and complaints.
4211-03
Attention to detail and ability to work efficiently under pressure.
4211-03
Basic numeracy skills for accurate transaction handling.
4211-03
Basic computer literacy for operating POS systems and maintaining records.
4212-01
Strong numeracy and calculation skills for handling transactions accurately.
4212-01
Attention to detail and basic critical thinking in checking bets and records.
4212-01
Basic computer literacy for operating betting and payment systems.
4212-01
Clear interpersonal and communication skills when dealing with customers.
4212-01
Honesty, discretion, and ability to remain calm under pressure.
4212-02
Strong numeracy and calculation skills to handle betting transactions accurately.
4212-02
High attention to detail to ensure correct recording and verification of information.
4212-02
Clear interpersonal and communication skills to interact effectively with customers.
4212-02
Active listening and basic critical thinking to respond appropriately to enquiries and situations.
4212-02
Honesty, discretion, and ability to remain calm when working under pressure.
4213-01
Strong communication and interpersonal skills when dealing with customers.
4213-01
Critical thinking and problem-solving skills to assess items and lending decisions.
4213-01
Basic numeracy skills to calculate loans, interest, and repayments accurately.
4213-01
Customer service orientation with integrity and ethical conduct.
4213-01
Ability to maintain confidentiality and use basic computer skills for record-keeping.
4213-02
Strong communication and interpersonal skills to interact clearly with customers.
4213-02
Basic numeracy skills to calculate interest, repayments, and outstanding amounts accurately.
4213-02
Critical thinking and problem-solving skills to assess situations and manage lending decisions.
4213-02
Attention to detail and customer service orientation in handling transactions and records.
4213-02
Decision-making and clear speaking skills to explain terms and resolve issues.
4214-01
Effective verbal communication and active listening to engage with clients clearly and professionally.
4214-01
Negotiation skills and the ability to remain calm during difficult payment discussions.

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