Old Version
BASIC SKILLS
Basic Skill refers to skills that are essential for the person to be able to be fit into the job.
code Title
2432-02
Strong communication and interpersonal skills.
2432-02
Customer service orientation.
2432-02
Time management and organisational abilities.
2432-02
Critical thinking and problem-solving skills.
2432-02
Ability to work collaboratively and manage administrative tasks efficiently.
2432-03
Strong verbal and written communication skills in widely used languages.
2432-03
Friendly and empathetic attitude with effective interpersonal skills.
2432-03
Active listening and attention to detail to ensure accurate communication and service.
2432-03
Proficiency in basic computer applications, including Microsoft Office.
2432-03
Ability to manage multiple tasks efficiently and work effectively under stress.
2432-04
Strong verbal and written communication skills for customer interactions.
2432-04
Attention to detail to ensure accuracy in bookings and information.
2432-04
Customer service orientation to provide a positive experience.
2432-04
Ability to multitask effectively while managing multiple reservations.
2432-04
Time management to meet deadlines and maintain smooth workflow.
2432-05
Strong verbal and written communication skills for clear and effective messaging.
2432-05
Analytical and critical thinking to assess situations and make informed decisions.
2432-05
Strong organisational and time management skills to handle multiple tasks and deadlines efficiently.
2432-05
Interpersonal and teamwork skills for effective collaboration with colleagues and stakeholders.
2432-05
Proficiency in using productivity tools, such as Microsoft Office, to support daily tasks.
2432-06
Attention to detail to accurately verify customer information and ensure data accuracy.
2432-06
Analytical and critical thinking to assess complex customer data, detect suspicious patterns, and support decision-making.
2432-06
Effective verbal and written communication to report findings clearly and collaborate with internal teams.
2432-06
Time management and organisational skills to handle large volumes of customer data and maintain accurate records.
2432-06
Knowledge of regulatory frameworks and ethical standards to ensure compliance in all CDD activities.
2432-07
Strong analytical and critical thinking to assess data and resolve strategic challenges.
2432-07
Clear verbal and written communication to convey insights and strategic plans effectively.
2432-07
Attention to detail to ensure accuracy in analysis and decision-making.
2432-07
Interpersonal and collaboration skills to work effectively with teams and management.
2432-07
Effective time management to prioritise tasks and meet deadlines.

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Welcome to the new version of the e-MASCO Portal.

This portal is currently being enhanced and upgraded by the Ministry of Human Resources (MOHR). At present, the portal content is based on MASCO 2020, and the updated version is expected to be fully completed by the first quarter of 2026. Some information and functions may still be in the testing phase. We greatly appreciate any feedback and suggestions from users to help improve the features and content of this portal. Please share your views through the Feedback page.