Old Version
BASIC SKILLS
Basic Skill refers to skills that are essential for the person to be able to be fit into the job.
code Title
3315-02
Ability to understand and apply relevant government revenue, tax, or claims regulations.
3315-02
Strong problem-solving, time management, and organisational skills for handling complex cases efficiently.
3315-03
Strong analytical and critical thinking to evaluate claims and interpret evidence.
3315-03
High attention to detail to ensure accuracy and detect discrepancies or potential fraud.
3315-03
Effective written and verbal communication, including multilingual capability, to liaise with claimants and stakeholders.
3315-03
Sound decision-making and ethical judgment in handling confidential information and regulatory compliance.
3315-03
Organisational and time management skills to manage multiple claims efficiently within deadlines.
3315-04
Strong analytical thinking to evaluate factors affecting property value.
3315-04
Attention to detail in property valuation and reporting.
3315-04
Informed decision-making based on data and market analysis.
3315-04
Effective communication to present findings to clients and stakeholders.
3315-04
Time management and problem-solving to handle multiple appraisals.
3315-05
Skills in using computers.
3321-01
Strong communication and interpersonal skills for client interaction.
3321-01
Analytical thinking and problem-solving to assess clients’ needs and provide suitable solutions.
3321-01
Attention to detail and organisational skills for managing multiple policies and client records.
3321-01
Persuasive skills to influence clients’ decisions and secure favourable terms.
3321-01
Proficiency in Microsoft Office applications for reporting and documentation management.
3321-02
Strong analytical and decision-making abilities.
3321-02
Excellent communication and interpersonal skills.
3321-02
Attention to detail and organisational skills.
3321-02
Critical thinking and problem-solving skills.
3321-02
Proficiency in Microsoft Office applications.
3321-03
Strong communication and customer service skills for client interaction.
3321-03
Attention to detail and analytical thinking for accurate claims assessment.
3321-03
Proficiency in MS Office and claims management software.
3321-03
Effective multitasking and prioritisation to manage workload efficiently.
3321-03
Conflict resolution and problem-solving skills for handling disputes diplomatically.
3322-01
Strong communication and interpersonal skills for effective client and supplier interactions.
3322-01
Negotiation and persuasion skills to achieve favourable agreements.

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Welcome to the new version of the e-MASCO Portal.

This portal is currently being enhanced and upgraded by the Ministry of Human Resources (MOHR). At present, the portal content is based on MASCO 2020, and the updated version is expected to be fully completed by the first quarter of 2026. Some information and functions may still be in the testing phase. We greatly appreciate any feedback and suggestions from users to help improve the features and content of this portal. Please share your views through the Feedback page.