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BASIC SKILLS
Basic Skill refers to skills that are essential for the person to be able to be fit into the job.
code Title
1411-01
Leadership and people management skills to supervise staff and coordinate hotel operations.
1411-01
Clear verbal and written communication skills to liaise with guests, staff, and service providers.
1411-01
Problem-solving skills to handle guest complaints and operational issues effectively.
1411-01
Organisational and time management skills to manage multiple tasks and meet operational demands.
1411-01
Service orientation and active listening to deliver high standards of guest satisfaction.
1411-02
Strong verbal and written communication skills to interact with customers, staff, and stakeholders.
1411-02
Leadership and people management skills to supervise, train, and mentor service and kitchen staff.
1411-02
Time management and organisational skills to coordinate operations, schedules, and inspections.
1411-02
Financial literacy to manage budgets, forecasts, and operational resources.
1411-02
Attention to detail, active listening, and service orientation to ensure service quality and compliance.
1412-01
Strong leadership and team management skills to supervise, motivate, and guide staff.
1412-01
Effective communication and interpersonal skills to work with customers, staff, and suppliers.
1412-01
Service orientation with active listening, customer service, and conflict resolution skills.
1412-01
Organisational and time management skills to handle multiple tasks in fast-paced environments.
1412-01
Basic numeracy and financial skills for budgeting, inventory control, and cash handling.
1412-02
Strong communication and interpersonal skills to engage effectively with clients and staff, including multilingual communication where required.
1412-02
Leadership and team management skills to supervise, motivate, and coordinate catering staff.
1412-02
Organisational and planning skills to manage multiple events and operational activities simultaneously.
1412-02
Problem-solving skills to address operational and service issues efficiently.
1412-02
Active listening and customer service orientation to ensure client satisfaction.
1412-03
Strong communication skills to coordinate effectively with kitchen staff and management.
1412-03
Leadership and teamwork skills to motivate, supervise, and guide the kitchen team.
1412-03
Time management and organisational skills to manage multiple tasks under pressure.
1412-03
Active listening and operational monitoring to ensure smooth kitchen operations.
1412-03
Problem-solving skills to respond effectively to unexpected kitchen challenges.
1421-01
Strong leadership and team management skills to supervise staff and operations.
1421-01
Clear communication and interpersonal skills for teamwork, customer interaction, and coordination.
1421-01
Critical thinking and problem-solving skills for operational issues and decision-making.
1421-01
Time management and organisational skills to manage multiple tasks and priorities efficiently.
1421-01
Attention to detail in monitoring product quality, stock records, and operational accuracy.

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