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Major Group

Clerical Support Workers

Sub-Major Group

Numerical and Material Recording Clerks

Minor Group

432

Material-Recording and Transport Clerks

Unit Group

4322

Production Clerks

Minor Unit Group

MASCO Code

4322-05

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Quality/Compliance Clerk

TVET

TVET scope is based on recognized occupational standards, with emphasis on practical components, psychomotor skills and exposure to training in the industry

Quality/Compliance Clerk ensures that products and processes comply with established quality standards, regulatory requirements, and organisational procedures. They maintain and organise quality documentation, support internal and external audits, and assist in monitoring operations to identify non-conformities, record findings, and facilitate corrective actions. The role supports the implementation and continuous improvement of quality management systems to safeguard product consistency and compliance across production and operational activities.

Tasks

Prepare and maintain quality control records, reports, and related documentation.

Conduct inspections of materials, in-process production, and final products to identify non-conformities.

Monitor compliance with quality standards, regulatory requirements, and organisational procedures.

Assist in internal and external audits by organising and providing quality documentation, records, and supporting evidence.

Coordinate with relevant teams to investigate quality issues, record findings, and support corrective and preventive actions.

Manage customer quality complaints and maintain related records and follow-up actions.

Update and maintain standard operating procedures, quality documents, and related databases.

Skills

Basic

Ability to follow detailed instructions, protocols, and standard operating procedures accurately.

Attention to detail to identify inconsistencies and ensure compliance with procedures.

Basic computer and clerical skills for data entry, documentation, and use of standard office software.

Basic numeracy skills to understand measurements, tolerances, and data recording.

Effective verbal and written communication skills for reporting, coordination, and record-keeping.

Specific

Ability to coordinate with cross-functional teams on quality investigations, compliance matters, and corrective actions.

Ability to read and interpret technical documentation and product specifications for quality inspection and compliance purposes.

Competency in record keeping, documentation control, and quality report preparation.

Knowledge of quality management systems, audit procedures, and internal and external regulatory requirements where applicable.

Knowledge of Statistical Process Control (SPC) methods and ability to identify defects, non-conformities, and quality issues through data and inspection findings.

Proficiency in using quality control tools, measuring instruments, and relevant software or Enterprise Resource Planning (ERP) systems.

Additional Info

QUALIFICATION

Certificate or equivalent

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