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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
4
Clerical Support Workers
Sub-Major Group
43
Numerical and Material Recording Clerks
Minor Group
432
Material-Recording and Transport Clerks
Unit Group
4322
Production Clerks
Minor Unit Group
MASCO Code
4322-04
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Administration/Services/Site Support Clerk provides clerical and administrative support to ensure the smooth operation of office, site, or estate activities. The role maintains and updates records relating to operations, labour, inventory, and finance; processes documentation such as payroll records, claims, and procurement forms; and coordinates internal communications to support management and supervisory staff. They may also assist with customer enquiries and other administrative tasks, ensuring accurate documentation and efficient workflow in accordance with established procedures.
Tasks
Manage and organise office and project files, records, databases, and general administrative documentation, including filing, photocopying, data entry, and operating office equipment.
Handle incoming and outgoing correspondence, including customer inquiries by phone or email.
Prepare and process payroll, invoices, delivery orders, purchase orders, and requisitions.
Assist in preparing work schedules and ensuring materials are available when needed.
Maintain and update inventory and site operational records.
Coordinate meetings, appointments, and communication between on-site personnel, suppliers, and the central office.
Support compliance with government, safety, and regulatory requirements through accurate documentation.
Skills
Basic
Basic clerical and administrative skills, including teamwork and coordination.
Effective verbal and written communication skills in widely used languages.
High attention to detail and accuracy in documentation and data entry.
Proficiency in Microsoft Office applications, particularly Word, Excel and email tools.
Strong organisational and time-management skills to handle multiple tasks.
Specific
Ability to coordinate daily office or site support operations.
Ability to prepare and compile reports and site operational statistics.
Competency in record keeping, document management, and accurate data entry.
Knowledge in basic accounting, payroll, and invoicing procedures.
Knowledge in inventory control and procurement support processes.
Knowledge in worker claims, statutory submissions, and compliance documentation.
Proficiency in operating office and site support equipment.
Proficiency in order management and processing of purchase orders and related documentation.
Proficiency in using office databases and company-specific administrative systems.
Additional Info
QUALIFICATION
Sijil Pelajaran Malaysia (SPM) or Equivalent
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