eMASCO

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Major Group

Clerical Support Workers

Sub-Major Group

Customer Services Clerks

Minor Group

422

Client Information Workers

Unit Group

4224

Receptionists

Minor Unit Group

MASCO Code

4224-02

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Medical Receptionist

Medical Receptionist manages the front desk and patient administration functions in healthcare facilities such as clinics and hospitals. They receive and register patients, schedule appointments, coordinate admissions, verify personal and insurance details, and maintain accurate medical records and documentation. The role supports communication between patients and healthcare providers to ensure efficient patient flow and smooth administrative operations.

Tasks

Receive patients and visitors, register patients, and manage appointments, rescheduling, and cancellations.

Answer telephone calls, respond to patient enquiries, and provide information on clinic or hospital services.

Assist patients in completing registration forms, medical documents, insurance forms, and billing-related documents.

Maintain accurate patient records, appointment details, and filing systems in physical or electronic form.

Process billing, payments, and insurance or guarantee letter documents according to established procedures.

Verify patient identity, personal details, insurance coverage, and required authorisations before treatment or admission.

Coordinate patient admissions, referrals, and communication with relevant healthcare staff or departments.

Provide routine administrative and clerical support to doctors, nurses, and other healthcare personnel.

Maintain an organised, professional, and calm reception and waiting area.

Q
Human Health and Social Work Activities

Skills

Basic

Ability to communicate with diverse patient populations, including through multilingual skills where required.

Ability to handle confidential information with discretion and professionalism.

Attention to detail to ensure accurate handling of patient information and administrative tasks.

Basic computer literacy to manage records, appointments, and routine administrative work.

Strong communication and interpersonal skills with a service-oriented approach, including active listening.

Specific

Familiarity with hospital information systems and database interfaces.

Knowledge of billing, insurance, and payment processing procedures.

Knowledge of medical terminology and healthcare regulations.

Proficiency in accurate data entry and record keeping.

Proficiency in appointment scheduling systems.

Proficiency in medical management software and electronic health records systems.

Understanding of patient privacy, confidentiality, and ethical standards.

Additional Info

QUALIFICATION

Sijil Pelajaran Malaysia (SPM) or Equivalent

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Claimable Course

e-Latih Online Course

Minor Unit Group

Reservation Supervisor

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