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Major Group
4
Clerical Support Workers
Sub-Major Group
42
Customer Services Clerks
Minor Group
422
Client Information Workers
Unit Group
4222
Contact Centre Information Clerks
Minor Unit Group
MASCO Code
4222
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Contact Centre Information Clerks
Contact Centre Information Clerks provide advice and information to clients, respond to clients' queries regarding an organisation's goods, services or policies and process financial transactions via telephone or electronic communications media such as e-mail. They are located in premises that may be far from clients.
Tasks
Taking charge of incoming calls and messages from clients either responding to queries, handling calls about services or sorting complaints.
Issuing invoices or handling payments, if necessary.
Sending letters, information sheets and other documents to clients.
Advising clients of additional products or services.
Dealing with telephone requests for information or appointments.
Directing clients or patients to the appropriate location or person.
Taking any form of complaint or feedback from customers which is related to organisational operation and services.
Supervising, scheduling and monitoring the tasks of other workers.
Performing related tasks.
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MASCO
Hi, I can assist you with questions related to the Malaysia Standard Classification of Occupations (MASCO).
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Welcome to the new version of the e-MASCO Portal.
This portal is currently being enhanced and upgraded by the Ministry of Human Resources (MOHR). At present, the portal content is based on MASCO 2020, and the updated version is expected to be fully completed by the first quarter of 2026. Some information and functions may still be in the testing phase. We greatly appreciate any feedback and suggestions from users to help improve the features and content of this portal. Please share your views through the Feedback page.