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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
4
Clerical Support Workers
Sub-Major Group
41
Office Clerks
Minor Group
412
Secretaries (General)
Unit Group
4121
Secretaries (General)
Minor Unit Group
MASCO Code
4121-01
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Secretary
Secretary performs administrative and clerical duties to support the efficient operation of an organisation or department. They manage correspondence, maintain records and filing systems, organise and coordinate meetings (including preparing agendas and taking minutes), schedule appointments, and maintain diaries, while handling telephone and written communications with internal and external stakeholders. The role ensures orderly office procedures and provides day-to-day administrative support to management and staff.
Tasks
Answer and manage phone calls, emails, and other correspondence.
Schedule and organise appointments, meetings, travel, and events.
Prepare, type, format, and proofread documents, reports, and minutes.
Record and distribute mail, correspondence, and documents.
Maintain and supervise filing systems, records, and office documentation.
Take and prepare minutes of meetings.
Screen and coordinate requests for meetings, appointments, and related administrative matters.
Skills
Basic
Attention to detail and basic computer literacy for accurate record-keeping.
Basic ICT and clerical administration skills to support office operations.
Clear verbal and written communication skills for workplace interactions.
Reading comprehension and writing skills for documents and correspondence.
Strong organisation and time management skills to manage tasks and schedules.
Specific
Accurate typing and entry of routine administrative data.
Calendar management and scheduling of appointments.
Maintenance of filing and record-keeping systems.
Management of email correspondence and routine office communication.
Minute-taking and preparation of meeting records.
Operation of standard office equipment, including printers, copiers, and scanners.
Organisation and coordination of meetings and official events.
Preparation, formatting, and management of official documents and reports.
Proficiency in Microsoft Office applications.
Additional Info
QUALIFICATION
Sijil Pelajaran Malaysia (SPM) or Equivalent
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