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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
3
Technicians and Associate Professionals
Sub-Major Group
35
Information and Communications Technicians
Minor Group
351
Information and Communications Technology Operation and User Support Technicians
Unit Group
3513
Computer Network and Systems Technicians
Minor Unit Group
MASCO Code
3513-01
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Computer Network Technician is responsible for the installation, configuration, maintenance, and troubleshooting of an organisation’s network infrastructure. They ensure network security, monitor performance, optimise system capacity, and resolve connectivity issues to support continuous and efficient operations. The role involves working with hardware and software components, assisting IT teams, and implementing upgrades and security measures to maintain reliable and secure network services.
Tasks
Design, install, and maintain local area networks (LAN), wide area networks (WAN), and related systems, including documentation, inventory management, and system upgrades.
Monitor network performance, troubleshoot connectivity, hardware, and software issues, and implement optimisations.
Install, configure, and upgrade network hardware, software, and cabling.
Implement and maintain network security measures.
Provide technical support and guidance to users on network-related issues.
Collaborate with Information Technology (IT) teams and network architects on network deployments, migrations, and optimisations.
Skills
Basic
Ability to work independently and collaboratively within a team while following technical instructions and procedures.
Attention to detail to ensure accuracy and quality in network support and maintenance tasks.
Effective verbal and written communication skills to interact with colleagues, supervisors, and users.
Good time management and organisational skills to handle multiple tasks and responsibilities.
Strong analytical and problem-solving skills to diagnose and resolve computer network issues.
Specific
Ability to identify and assess network vulnerabilities and maintain secure environments.
Experience with network hardware including routers, switches, firewalls, and wireless access points.
Knowledge in cloud networking platforms.
Knowledge in network administration, optimisation, and cybersecurity principles, including intrusion detection and penetration testing.
Knowledge of operating systems.
Proficiency in network monitoring and diagnostic tools.
Proficiency in networking protocols.
Additional Info
QUALIFICATION
Diploma or equivalent
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