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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
3
Technicians and Associate Professionals
Sub-Major Group
35
Information and Communications Technicians
Minor Group
351
Information and Communications Technology Operation and User Support Technicians
Unit Group
3512
Information and Communications Technology User Support Technicians
Minor Unit Group
MASCO Code
3512
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Information and Communications Technology User Support Technicians
Information and Communications Technology User Support Technicians provide technical assistance to users, either directly or by telephone, e-mail or other electronic means, including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, databases and the Internet, and provide guidance and support in the deployment, installation and maintenance of systems.
Starting Basic Salary
Yearly Increment
Minimum 6% Yearly
Tasks
Answering user inquiries regarding software or hardware operation to resolve problems.
Entering commands and observing system functioning to verify correct operations.
Installing and performing minor repairs to hardware, software or peripheral equipment, following design or installation specifications.
Overseeing the daily performance of communications and computer systems.
Setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Supervising, scheduling and monitoring the tasks of other workers.
Performing related tasks.
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