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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
3
Technicians and Associate Professionals
Sub-Major Group
33
Business and Administration Associate Professionals
Minor Group
331
Financial and Mathematical Associate Professionals
Unit Group
3312
Credit and Loan Officers
Minor Unit Group
MASCO Code
3312-06
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Order To Cash (O2C) Credit Control Specialist
Order To Cash (O2C) Credit Control Specialist manages the end-to-end order to cash process, ensuring accurate order processing, effective credit assessment, timely invoicing, and efficient collection of receivables to optimise cash flow and minimise credit risk. The role involves monitoring customer accounts, enforcing credit policies, reconciling financial records, handling payment discrepancies, and coordinating with sales and finance teams to maintain up-to-date credit limits and resolve collection issues.
Tasks
Evaluate the creditworthiness of new and existing customers and recommend appropriate credit limits and payment terms.
Generate and issue invoices and credit notes using Enterprise Resource Planning (ERP) and accounting systems, ensuring compliance with sales transactions and company policies.
Monitor customer accounts for overdue balances and implement collection actions to recover outstanding debts.
Reconcile customer accounts, investigate variances, payment discrepancies, and billing issues, and resolve customer queries and billing disputes.
Negotiate suitable payment arrangements with customers where necessary.
Prepare reports on credit exposure, collections status, and accounts receivable performance for management review.
Maintain accurate accounts receivable records, documentation, and related financial information.
Collaborate with internal teams to address order, billing, and credit-related issues and support improvements in order-to-cash processes and systems.
Manage refund processes and liaise with payment service providers when required.
Skills
Basic
Attention to detail and accuracy in all tasks.
Effective communication, negotiation, and interpersonal skills.
Organisational and time management skills, with the ability to work under pressure.
Proficiency in Microsoft Office Suite, particularly Excel, for data handling and reporting.
Strong numerical, analytical, and problem-solving abilities.
Specific
Ability to analyse financial statements, credit reports, and other financial data for credit assessment.
Awareness of legal aspects related to debt collection.
Competence in handling customer queries, resolving billing disputes, and negotiating payment arrangements.
Familiarity with accounting principles, standards, and financial reconciliation.
Knowledge of credit control and debt collection procedures.
Proficiency in using Enterprise Resource Planning (ERP) and accounting systems for accounts receivable and credit management.
Understanding of credit management, collections processes, and credit analysis.
Additional Info
QUALIFICATION
Bachelor’s degree or equivalent
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