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SPECIFIC SKILLS
Specific skills is defined as a skill relating to a specific task or situation. It involves both understanding and proficiency in such specific activity that involves methods, processes, procedures, or techniques.
code Title
2619-11
Knowledge in trust, estate, and related regulatory requirements.
2619-11
Knowledge in financial and investment products relevant to trust and estate planning.
2619-11
Ability to interpret trust-related legal and administrative documents.
2619-11
Proficiency in risk assessment and compliance procedures for trust and estate administration.
2619-11
Proficiency in financial planning tools and client relationship management systems used in trust advisory services.
2619-12
Knowledge of Malaysia’s electoral laws, regulations, and procedures.
2619-12
Knowledge of international democratic election standards.
2619-12
Ability to identify and report electoral malpractices, irregularities, or legal violations.
2619-12
Proficiency in preparing structured election observation reports.
2619-12
Ability to conduct interviews with election officials, voters, and party representatives.
2619-12
Competency in using digital tools for data collection and reporting.
2619-12
Ability to work under politically sensitive and high-pressure conditions.
2711-01
Proficiency in front desk operations, including guest check-in, check-out, and reservation handling.
2711-01
Competency in managing guest records, billing processes, and payment systems.
2711-01
Ability to coordinate operational activities with housekeeping, maintenance, and other hotel departments.
2711-01
Proficiency in property management systems (PMS) and booking or scheduling software.
2711-01
Competency in administrative data entry, record keeping, and office systems.
2711-01
Proficiency in Microsoft Office applications for front office administration.
2711-01
Ability to use customer relationship management (CRM) systems to support guest services.
2711-02
Competency in hotel operations and administrative process management.
2711-02
Proficiency in hotel management software and online booking platforms.
2711-02
Competency in coordinating housekeeping, maintenance, and guest service operations according to standard operating procedures.
2711-02
Ability to supervise staff scheduling, training, and performance monitoring.
2711-02
Ability to manage guest complaints, resolve service issues, and maintain service standards.
2711-02
Competency in budget monitoring, cost control, and inventory management.
2711-02
Ability to prepare operational and performance reports and maintain related documentation.
2711-02
Knowledge in hygiene, sanitation, health, and safety standards in hotel operations.
2711-02
Proficiency in basic financial management and Microsoft Office applications for hotel operations.
2712-01
Knowledge in culinary techniques and food preparation standards.
2712-01
Knowledge in food hygiene, allergen management, and Hazard Analysis and Critical Control Point (HACCP) requirements.

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