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SPECIFIC SKILLS
Specific skills is defined as a skill relating to a specific task or situation. It involves both understanding and proficiency in such specific activity that involves methods, processes, procedures, or techniques.
code Title
1222-04
Knowledge of customer service management strategies and process improvement methods.
1222-04
Proficiency in customer relationship management (CRM) systems and digital customer service tools.
1222-04
Knowledge of customer service performance metrics and customer satisfaction analysis.
1222-05
Knowledge of social media strategy development and digital marketing frameworks.
1222-05
Knowledge of social media analytics tools and performance measurement metrics.
1222-05
Proficiency in digital content creation and editing tools, including Canva and Adobe Photoshop.
1222-05
Knowledge of search engine optimisation (SEO) and search engine marketing (SEM) techniques.
1222-05
Knowledge of paid social media advertising and campaign management.
1222-05
Knowledge of influencer marketing and brand collaboration strategies.
1222-05
Knowledge of budget management and resource allocation for digital campaigns.
1222-06
Knowledge of tour coordination and group management practices.
1222-06
Knowledge of local culture, geography, and tourist attractions.
1222-06
Knowledge of budgeting and financial management for tour operations.
1222-06
Proficiency in multilingual communication for interaction with clients and local stakeholders.
1222-06
Knowledge of travel management systems, online booking platforms, and navigation tools.
1222-07
Knowledge of event planning and coordination processes.
1222-07
Knowledge of budgeting, cost estimation, and financial control for events.
1222-07
Knowledge of vendor coordination, contract negotiation, and supplier management.
1222-07
Proficiency in event management software and tools (e.g., Cvent, EventPro, Delphi).
1222-07
Knowledge of health, safety, food hygiene, and legal compliance requirements for events.
1222-07
Knowledge of event logistics, scheduling, and project coordination.
1222-08
Knowledge of survey research operations coordination and administrative processes.
1222-08
Knowledge of resource planning and budget control for survey research activities.
1222-08
Knowledge of workplace safety standards and regulatory compliance.
1222-08
Knowledge of equipment management and maintenance procedures.
1222-08
Knowledge of survey research-related regulations and standards.
1223-01
Knowledge of research and development methodologies and product development processes.
1223-01
Knowledge of materials, processes, and relevant industry technologies.
1223-01
Knowledge of quality management systems and regulatory compliance requirements.
1223-01
Knowledge of analytical testing, risk assessment, and failure analysis techniques.

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📌 NOTICE 📌

Welcome to the new version of the e-MASCO Portal.

This portal is currently being enhanced and upgraded by the Ministry of Human Resources (MOHR). At present, the portal content is based on MASCO 2020, and the updated version is expected to be fully completed by the first quarter of 2026. Some information and functions may still be in the testing phase. We greatly appreciate any feedback and suggestions from users to help improve the features and content of this portal. Please share your views through the Feedback page.